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Now available, new 24 hour Emergency Support! Our Support Department is dedicated to assist you in every way possible. That's why we are now offering 24 hour emergency customer support. To better serve you, please note that you must meet all of the following conditions to be classified as an emergency: - Your machine is currently unable to print. - You have a job due within the next several hours. - You have searched the manual and have not found a solution. - You have searched the U.S. Screen Support website and have not found a solution. - You have searched the Support Forums and have not found a solution. If you know that you are in need of a part or piece of equipment, please contact the Support Department during regular business hours because that is when our shipping department is open. Instructions: Simply call 1 888-MYTJETS (698-5387) or +1 480-929-2937, and follow the prompts. We look forward to assisting you!